Terms & Conditions
GUARANTEE OF QUALITY
If a customer sends us a written notice of dissatisfaction with a course within 14 days of the course, the customer will have the option of retaking the course at no charge.
The course tuition fee is due and payable at the latest Seven (7) days before the course start date.
The course tuition fee includes instruction, course materials, use of software, computers and other technical hardware as appropriate to the course.
"TESTING ACADEMY" provides lunch and light refreshments during morning and afternoon breaks.
The course tuition fee does not include accommodation, meals, travel or any other expenses that may be incurred by our customers.
A deposit of Fifty Pounds (£50:00) will be required of each customer to secure their booking on the course and will be deducted from the total cost of the course. This deposit is non-refundable for no-shows.
We welcome the enrolment of a qualified substitute in an enrolee's place provided the customer notifies us in writing before the first day of the course; however, the substitute may not take advantage of any discount programme for which he or she is not otherwise qualified
Cancellations or transfers may be made for a full refund, and without any penalty, no later than seven (7) days before the first day of the course. Otherwise, the full course fee will be due and payable.
Training Vouchers (i) are transferable and can be used to pay for the attendance of any qualified course participant but (ii) cannot be used to attend more than the number of enrolments covered by that Training Voucher purchase or for courses which start more than 12 months after the start date of the first course attended under that Training Voucher Agreement.
TERMS FOR ON-SITE COURSES
The course tuition fee for on-site courses must be paid for in full no less than fourteen days prior to the course start date. We do not impose any penalty if the customer notifies us in writing of the need to cancel or reschedule an on-site course at least two weeks before the scheduled start date of the course. Any on-site course cancelled or rescheduled by our customer less than two weeks before the scheduled start of the course is subject to a £2,500 cancellation/rescheduling fee.
TERMS FOR ALL COURSES
PARTICIPANTS WITH DISABILITIES
We are committed to assisting course participants with disabilities. Upon written request from participants or their sponsors, at least two weeks before the start of the course, we will reserve a special space or seat in the classroom and/or additional facilities as needed to assist any participant with disabilities or other special needs, as far as it is practical to do so. This may include an additional set of course materials for an Auxiliary Aide at no additional cost. The participant or participant sponsor is responsible for all other costs of any necessary accommodation, including Auxiliary Aides.
All course participants will abide by security measures in effect at the course location.
At times, we must change a course location, course date, or postpone a course. We will try to give the customer as much advance notice as possible of any such change. If the customer is unable to attend a course at the revised location or date, we will credit 100% of any prepaid course tuition fees paid against a future course or, if requested, refund those fees. However, we will not be liable for any other costs incurred including (for example) travel charges or any consequential damages, even if we were advised of them.
COPYRIGHT/ INTELLECTUAL PROPERTY
All copyrights, patents, designs and other intellectual property rights in or relating to any course materials provided or made available in connection with our courses remain the sole property of "TESTING ACADEMY". No part of any course materials may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, or translated into any language, without the prior written permission of "TESTING ACADEMY".
These terms and conditions set out above represent a complete statement of the agreement between the parties and supersede all prior discussions, correspondence and representations. Our brochures and advertisements are for information purposes only and are not intended to form any agreement between "TESTING ACADEMY" and the recipient. These terms and conditions are subject to change without notice and changes will apply to any enrolment/course order received after the date of the change. These terms and conditions may not be varied except in a written agreement signed by an officer of "TESTING ACADEMY". "TESTING Academy's" acceptance of a purchase order containing different terms and conditions does not modify or supersede these terms and conditions. This agreement shall be governed by and interpreted in accordance with English Law.